Technical Support

Davison Software

Phone: 707.447.3227

Basic Support

Annual Update Subscription and CD

Updates including those outlined in Software Updates. You can download the updated program anytime during your subscription period. A password is required from Davison Software for each download.
A compact disk (CD) is mailed to you each year.
Installation issues resolved and training up to 4 hours for the first 90 days. Support by email indefinitely.

Plus Support

Annual Update plus Remote Support

Annual Update Subscription plus up to 8 hours of remote support per year.
Remote sessions for support or training via connection through the Internet.
Off-site backup. Upload to the Davison Software and we keep your confidential backup.

Support is off-site by e-mail, telephone, or remote session:

Remote Sessions

You view our computer via the internet as we talk on the phone. It is best to upload your data before the remote session. See Uploading your backup. Then we use this copy of your data as you view our computer. Davison Software must first prepare an invitation, then:
To view our computer: Start Remote VIEW

Otherwise we connect to and remotely control your computer. This is done in special cases for initial setup and troubleshooting. Davison Software must first prepare an invitation, then:
To allow us control of your computer: Start Remote CONTROL

Training

We recommend training paced in short, remote sessions no more than one hour duration. Personnel change, and questions often arise long after installation. Short training sessions bring new users up-to-date. You can schedule short sessions conveniently with remote training.

Special reports

You talk with a developer who understands facility operations.

Initial data entry

We can help build your database. We help import information from old CMMS programs, spreadsheets, pictures, and other documents.

Off-site backup

Backup your data and upload to Davison Software for troubleshooting and a checkup. We can help you restore lost data from previous backups. About Uploading your backup

More Reference for download

Technical Documents usually added to the installation CD

CMMS Manual (880 KB).

PredictMate Manual (300 KB).

Shaft Alignment Manual (300 KB).

Adding Handheld Users (230 KB).

Handheld specification and images (260 KB).

Preventive Maintenance by Handheld PDA (1.3 MB).

PredictMate Readings from Handheld PDA (770 KB).

Typical Shortcut for Networks (20 KB).

Installing to every Work Station (44 KB).

Catching up on Preventive Maintenance (PM) (63 KB).

Technical Support / User-defined fields (14 KB).

Language Support (Spanish, Arabic, other) (16 KB).


			Technical Support


Davison Software Phone: 707.447.3227			Basic Support Annual Update Subscription and CD Updates including those outlined in Software Updates. You can download the updated program anytime during your subscription period. A password is required from Davison Software for each download. A compact disk (CD) is mailed to you each year. Installation issues resolved and training up to 4 hours for the first 90 days. Support by email indefinitely. Plus Support Annual Update plus Remote Support Annual Update Subscription plus up to 8 hours of remote support per year. Remote sessions for support or training via connection through the Internet. Off-site backup. Upload to the Davison Software and we keep your confidential backup. Support is off-site by e-mail, telephone, or remote session: Remote Sessions You view our computer via the internet as we talk on the phone. It is best to upload your data before the remote session. See Uploading your backup. Then we use this copy of your data as you view our computer. Davison Software must first prepare an invitation, then: To view our computer: Start Remote VIEW Otherwise we connect to and remotely control your computer. This is done in special cases for initial setup and troubleshooting. Davison Software must first prepare an invitation, then: To allow us control of your computer: Start Remote CONTROL Training We recommend training paced in short, remote sessions no more than one hour duration. Personnel change, and questions often arise long after installation. Short training sessions bring new users up-to-date. You can schedule short sessions conveniently with remote training. Special reports You talk with a developer who understands facility operations. Initial data entry We can help build your database. We help import information from old CMMS programs, spreadsheets, pictures, and other documents. Off-site backup Backup your data and upload to Davison Software for troubleshooting and a checkup. We can help you restore lost data from previous backups. About Uploading your backup More Reference for download Technical Documents usually added to the installation CD CMMS Manual (880 KB). PredictMate Manual (300 KB). Shaft Alignment Manual (300 KB). Adding Handheld Users (230 KB). Handheld specification and images (260 KB). Preventive Maintenance by Handheld PDA (1.3 MB). PredictMate Readings from Handheld PDA (770 KB). Typical Shortcut for Networks (20 KB). Installing to every Work Station (44 KB). Catching up on Preventive Maintenance (PM) (63 KB). Technical Support / User-defined fields (14 KB). Language Support (Spanish, Arabic, other) (16 KB).
Davison Software Phone: 707.447.3227
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