Basic Support

Annual Update Subscription

• Updates including those outlined in Software Updates. You can download the updated program anytime during your subscription period from your user account.
• Installation issues resolved and training up to 4 hours for the first 90 days.
• Support by email indefinitely.

Plus Support

Annual Update plus Remote Support

• Annual Update Subscription plus up to 8 hours of remote support per year.
• Remote sessions for support or training via connection through the Internet.
• Off-site backup. Upload to Davison Software and we keep your confidential backup.

Annual support is off-site by e-mail, telephone, or remote session:

Training

We recommend training paced in short, remote sessions no more than one hour duration. Questions often arise long after installation. Short training sessions bring new users up-to-date. You can schedule short sessions conveniently with remote training.

Training on site is about two hours per day. Personnel do not need to be consumed with training. First we agree about who should receive what training. Then we train only those people as needed.

Initial data entry

We can help build your database. We help import information from equipment data, spreadsheets, pictures, and other documents.

On site we tour the facility looking for maintenance items and hardcopy documentation. We interview personnel to get practical information.

Special reports

You talk with a developer who understands facility operations, and has worked in corporate programming teams. Reports are designed for low support requirements.

Off-site backup

Backup your data and upload to Davison Software for troubleshooting and a checkup. We can help you restore lost data from previous backups.